Privacy Policy

Via Grace Gifts - Privacy Policy

Effective Date: March 10, 2025

Last Updated: March 10, 2025


At Via Grace Gifts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us online.


1. Information We Collect

We may collect the following types of personal information when you visit our website or make a purchase:

  • Personal Details: Name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit/debit card details or other payment methods (processed securely via third-party payment providers—we do not store payment details).
  • Order History: Information about your purchases and preferences.
  • Website Usage Data: IP address, browser type, and browsing behavior on our website (collected through cookies and analytics tools).


2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and customer service.
  • Send order confirmations, tracking details, and updates.
  • Respond to inquiries and provide support.
  • Improve our website and customer experience.
  • Send promotional emails (if you opt in to receive marketing updates).


3. How We Protect Your Information

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


4. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

  • Service Providers: Payment processors, shipping carriers (USPS, UPS), and email marketing platforms to fulfill orders and services.
  • Legal Requirements: If required by law, such as in response to a court order or legal process.


5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can disable cookies in your browser settings, but this may affect site functionality.


6. Your Privacy Rights

You may:

  • Request access to the personal information we hold about you.
  • Opt-out of marketing emails at any time by clicking “unsubscribe.”
  • Request deletion of your personal data (except where retention is legally required).


7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, external vendors). We are not responsible for their privacy practices.


8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.


9. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:


Via Grace Gifts

41 Main Street, Benton, KY 42025


Email: viagracegifts@gmail.com


Phone: (270) 906-2195

Shipping

  • Where do you ship?

    We ship everywhere in North America and Europe. For an additional charge, we offer overnight delivery to certain locations. We also offer shipping to Africa, Asia and the Middle East. 

  • How long does an order take to arrive?

    Standard shipping takes about 5 to 7 business days during the regular season. In December and June, shipping times may take longer. Expedited shipping is available for an additional fee on orders of more than $100. 

  • What do I do if I don’t receive my order?

    We track all orders from the moment they leave our shop. If your item doesn’t arrive on time, let us know and we’ll locate it for you. If the order can’t be rerouted to you within 24 hours, we’ll refund the shipping charges.

Returns

  • What items are eligible for return?

    Items are eligible for return within 14 days of their delivery date. Items must be in their original condition, and they must be unwashed and unworn. Of course, if an item arrives in a damaged state, notify us immediately and you will be refunded the entire cost of the item.

  • How much is the return shipping fee?

    Returns are free when you use our prepaid return shipping label. Simply repackage the item, affix the label you returned in the original package, and send it back to us.

  • I received an item as a gift? Can I return it?

    Gifts must be accompanied by a gift receipt in order to be eligible for a refund. They’ll be treated as a regular return, and you’ll receive a gift card for their current selling price. Note that gifts can be returned within 28 of the date on which they were purchased.